Thank you for choosing Canopy Customs for your shipping needs. We aim to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy below:
Order Processing:
- Once you place an order, our team will process it within 1-2 business days, excluding weekends and holidays.
Shipping Methods and Delivery Timeframes:
- We offer various shipping methods, including standard shipping, expedited shipping, and overnight shipping. The availability of these options may vary depending on your location and the size of the item being shipped.
- Delivery timeframes depend on the shipping method selected during checkout and the destination.
Shipping Costs:
Shipping costs will be calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed during the checkout process before you finalize your order.
Order Tracking:
- Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
International Shipping limitation:
- Unfortunately, our free shipping promotion applies only to domestic shipments within the USA.
- At this time, we do not offer international shipping for orders placed on our website.
Delivery Issues:
- In the rare event of a delivery issue, such as a lost or damaged package, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Holidays and Weekends:
- Please note that shipping carriers do not operate on weekends and major holidays. As a result, delivery timeframes may be extended during these periods.
Address Changes:
- If you need to make changes to your shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee that address changes can be made once an order has been processed.
Split Shipments:
- In some cases, your order may be shipped in multiple packages if it includes items from different warehouses or suppliers. If this occurs, you will receive separate tracking numbers for each package.
Free Shipping:
- For a specified period of time, we are offering free shipping on all orders that meet the minimum purchase requirement.
- The free shipping offer is valid for domestic shipments within [insert country/region].
- Please note that this promotion is subject to change or discontinuation at our discretion.
Minimum Purchase Requirement For Free Shipping:
- To qualify for free shipping, your order must meet a minimum purchase amount of $100 or more.
- The minimum purchase requirement is calculated before any taxes, discounts, or promotional offers.
We apologize for any inconvenience this may cause to our international customers. We understand the desire to have our products available worldwide, and we are actively exploring options to expand our shipping capabilities in the future.
If you have any questions about our free shipping promotion or any other shipping-related inquiries, please don't hesitate to contact our customer support team. We are here to assist you and provide further clarification.
-Canopy Customs